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Relay Call Testing



Deaf and hard of hearing individuals often use relay services – IP, video, or TTY – to communicate with hearing people at businesses or organizations. However, certain businesses reject or hang up on phone calls that come to them via relay services.

This action constitutes discrimination under the Americans with Disabilities Act, which requires public entities to provide and support effective communication.

We want to learn which businesses are rejecting relay calls, which is where you come in.

Once we learn which businesses are doing this, we will attempt to teach them that the ADA requires them to accept relay calls just like customer calls made from voice lines. If that doesn’t work, we may bring a lawsuit to correct the violation.

Please contact CREEC at 303-757-7901 (voice), 970-403-5294 (text/SMS), or


We are currently in the process of investigating businesses that reject or hang up on relay telephone calls. We were looking for testers but have encountered a potential regulatory glitch and will provide an update once resolved. We apologize for any inconvenience.

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