“Our goal is to provide safe, efficient and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities, and we have worked to make our facilities more accessible to customers with disabilities.”
The above is a direct quote from the Amtrack website on the Accessible Travel Services page.
The following article is what that reality looked like for two passengers are reported on January 17, 2020, by Joseph Shapiro, Correspondent, NPR Investigations.
“It costs just $16 to buy a one-way ticket on the Amtrak train from Chicago to Bloomington, Ill., unless you’re the two people who use wheelchairs and tried to buy tickets recently. They were told their tickets will cost not $16 — but $25,000.” (Click to read the full NPR article.)