Deaf and hard of hearing individuals often use relay services – IP, video, or TTY – to communicate with hearing people at businesses or organizations. However, certain businesses reject or hang up on phone calls that come to them via relay services.
We want to learn which businesses are rejecting relay calls, which is where you come in.
Once we learn which businesses are doing this, we will attempt to teach them that the ADA requires them to accept relay calls just like customer calls made from voice lines. If that doesn’t work, we may bring a lawsuit to correct the violation.