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What is these RAEs (Regional Accountable Entities)??

 

  • You should have received a letter from Medicaid recently.
  • You may see and hear new terms describing how the system of care is changing. However, your Medicaid benefits and services are not
  • You can continue to receive the same physical, mental health and long-term services and supports services you are receiving today.
  • The big change starting July 1, 2018, is one organization will be coordinating your physical and behavioral health benefits. This is intended to make it easier to get the care you need. This organization is called your Regional Accountable Entity, or RAE.
  • If the Primary Care Provider who is listed in your letter is not the one you want, you can pick a new one by calling the Medicaid enrollment department at 888-367-6557.
  • You can continue to see any physical health provider (doctors, hospitals, etc.) who accepts Medicaid, no matter which Primary Care Provider is listed on the letter you received.
  • If your behavioral health provider / therapist tells you they cannot see you because they are not part of the RAE network, please have the provider call the RAE. You should also call the RAE’s customer service line to make sure your services continue and to prevent or minimize any delays.
  • If you are told you cannot get mental health care for a long time, please call your RAE.
  • If you have a mental health crisis you can always call the crisis line at 1-844-493-8255 or text talk to 38255. Please call us also so we can get you connected with ongoing mental health care.
  • You can call your regional organization for help with:
    • Finding a doctor or specialist
    • Finding a behavioral /mental health therapist, other mental health support or a psychiatrist
    • Getting help with your care – including understanding your benefits and getting a ride to your medical appointments
    • Referring you to a long-term services and supports program if you need help with daily activities due to age or significant disability.
    • Referring you to other resources that might affect your health such as places to get help with food

RAE Contact Information and Area Map

 

Region  Regional Accountable Entity  Contact Information
1 Rocky Mountain Health Plans Email:  support@rmhpcommunity.org
2 Northeast Health Partners 9925 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: 1-800-804-5040
Email: COProviderRelations@beaconhealthoptions.com
3 Colorado Access Amber Garcia
Phone: 720-744-5487
Email:  pns@coaccess.com
4 Health Colorado, Inc. 9925 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: 1-800-804-5040
Email: COProviderRelations@beaconhealthoptions.com
5 Colorado Access Amber Garcia
Phone: (720) 744-5487
Email:  pns@coaccess.com
6 CO Community Health Alliance Phone: 303-256-1717 (Local) 855-627-4685 (Toll-Free)
Contact Us
7 CO Community Health Alliance Phone: 303-256-1717 (Local) 855-627-4685 (Toll-Free)
Contact Us

 


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Information received from CCDC’s employees or volunteers, or from this site, should NOT be considered a substitute for the advice of a lawyer. www.ccdconline.org DOES NOT provide any legal advice, and you should consult with your own lawyer for legal advice. This website is a general service that provides information over the internet. The information contained on this site is general information and should not be construed as legal advice to be applied to any specific factual situation.

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